Average Billing - Convenient monthly average billing available with yearly maintenance plans.
Automatic Credit Card Billing - Convenient monthly credit card billing is available and is preferred to help us stay environmentally friendly.
Discounts - For customers who pay for yearly maintenance in advance, and also for customers who refer Friends, Family, and Co-Workers.
Schedule Changes - If you need to change or cancel a scheduled service, for whatever reason, please call our office at 972-516-1122 by 3:00P.M. the day before the service is scheduled so our office staff can make the change before they leave for the day. Any changes or cancellations received after 3:00 P.M. each day will not be executed in time to make the change effective for the next day. The mowing crews do not make decisions regarding whether or not your yard needs to be cut, so you will need to call if you want to cancel a scheduled mowing.
Rain Delays - If it rains on your scheduled mowing day, you can expect us later in the day if the rain lets up or the next day if it rains throughout the day. Our crews may mow while the lawn is still wet, so please notify our office by 6 A.M. the day of your scheduled service if you want to re-schedule or skip your service due to the rain. We will not be able to execute any changes received after this time.
**Please note - if you lock your gates and you do not have a combination lock, please leave the gates unlocked even if it is raining in the morning since we might be able to mow later in the day.
Locked Gates - You may have locked, fenced areas of your yard that our workers will need to access. If so, we recommend you use a combination lock to avoid lock-outs. Just give us a call with the combination and you won't need to worry about leaving the gate unlocked for the mowing crew.
**Please note - we cannot send our crews back or issue a credit for not mowing inside a fenced area that is locked.
Pets - Please let us know if you have any pets that are kept outside so that the crews can be aware of them. While our mowing crews are very careful to keep gates closed, we cannot guarantee that a pet will not escape from the yard. Therefore, we recommend that you keep your pets indoors on scheduled mowing days.
Yard Debris - Please pick up all yard debris such as toys, dog bones, large rocks, etc., the day before we mow as these types of objects can be very hazardous to our workers and others if hit by a lawn mower and can cause serious damage to your property and our equipment.
Need Help? Our customer service specialists are available at (972)-516-1122